At 149 Store, we want you to be completely satisfied with your purchase. If you are not happy with a product, our Return and Refund Policy is designed to ensure a fair and simple process for you.

Returns

  1. Products are eligible for return within 7 days of delivery.

  2. To qualify for a return, the item must be:

    • Unused and in its original condition

    • Packed in the original packaging

    • Accompanied by the receipt or proof of purchase

  3. Certain products such as personal care, beauty items, and hygiene-related products are non-returnable for safety reasons.

Refunds

  1. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  2. If approved, your refund will be processed within 7–10 business days to your original method of payment.

  3. In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

Exchange Policy

  • Exchanges are allowed only if the product received is defective, damaged, or the wrong item was delivered.

  • Replacement will be shipped once the returned product is received and verified.

Non-Returnable/Non-Refundable Items

  • Personal care, hygiene, and skincare products once opened

  • Discounted or clearance items (unless defective)

  • Products damaged due to misuse or negligence

Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order, provided the product has not yet been shipped.

  • Once the order is shipped, cancellation will not be possible.